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Peptaire LabsPeptaireLabs

Customer Information

Refund & Shipping Policies

Refund Policy

1. Overview

At Peptaire Labs, we strive to ensure customer satisfaction by providing high-quality research products. Due to the sensitive nature of our products, all sales are subject to the terms outlined below.

2. No Returns Policy

Because our products are intended for research purposes only, we do not accept returns once an order has been shipped.

3. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To process your request, we may require:

  • Order number
  • Clear photos of the product and packaging
  • Description of the issue

Once verified, we will offer a replacement or refund at our discretion.

4. Lost or Stolen Packages

We are not responsible for packages marked as delivered by the shipping carrier.

If your package is lost in transit, please contact us and we will assist in filing a claim with the carrier.

5. Order Cancellations

  • Orders can only be canceled before they are processed or shipped
  • Once shipped, cancellations are not possible

6. Refund Process

If a refund is approved:

  • It will be issued to your original payment method
  • Please allow 5–10 business days for processing
  • Processing times may vary depending on your payment provider

7. Non-Refundable Situations

We do not offer refunds in the following cases:

  • Change of mind after purchase
  • Incorrect shipping information provided by the customer
  • Failure to follow product handling instructions
  • Delays caused by shipping carriers

Shipping Policy

1. Order Processing

All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.

You will receive a notification once your order has been shipped.

2. Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout based on your location and selected shipping method.

Estimated delivery times:

  • Domestic Shipping: 3–7 business days
  • International Shipping: 7–15 business days

Note: Delivery times are estimates and may vary due to external factors.

3. Order Tracking

Once your order has shipped, you will receive a tracking number via email to monitor your shipment.

4. Shipping Restrictions

  • Products are shipped only to regions where they are legally permitted
  • It is the customer's responsibility to ensure compliance with local laws and regulations

5. Delays & Carrier Issues

We are not responsible for delays caused by:

  • Shipping carriers
  • Customs clearance processes
  • Weather conditions or unforeseen circumstances

However, we will do our best to assist you in resolving any issues.

6. Incorrect Shipping Information

Please ensure that your shipping details are correct at checkout.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

7. Lost or Damaged Packages

If your order arrives damaged or is lost in transit:

  • Contact us within 48 hours of delivery (or expected delivery)
  • Provide your order number and supporting details

We will assist in resolving the issue, including filing claims with the shipping provider where applicable.

Package Protection & Signature Confirmation

  • All packages include up to $100 of carrier insurance coverage.
  • Customers may choose to purchase additional insurance for the full value of their order before shipment.
  • Orders over $300 will require Signature Confirmation and include an additional $5 signature fee.

Important: If additional insurance is declined, Peptaire Labs is not responsible for reimbursing lost, stolen, or missing packages beyond the carrier's included coverage.

8. Split Shipments

In some cases, orders may be shipped in multiple packages depending on product availability.